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Return Policies

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email [email protected] to request approval for the refund.

2. Mail your returned item to:

Puzzle Master - return authorization dept.
832A Cynthia Street
Saskatoon, SK S7L 5Z7

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items can not be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

We do not refund the original shipping and handling that you paid on the order.


Not allowed.

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